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Pre-Built Module:

Customer Support & Service

Help your organization create superior customer service

Create an effective and efficient system for your customer support and service. The Customer Support & Service module improves your organization’s level of service and communication to customers. It builds upon your existing Microsoft SharePoint and email tools, for better communication & coordination.

  • Customers & clients submit requests through SharePoint, email and the web
  • Request tickets are routed to the correct personnel for assignment and fulfilment
  • Built-in notifications and workflows allow staff and customers to communicate in a timely manner
  • Tickets keep moving to resolution through a process of alerting, escalation and service level agreements
  • Everyone stays up-to-date with features such as dashboards, knowledge base, cost tracking and management reporting
  • IT Help Desk is built on Microsoft SharePoint, so the interface is familiar to users
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