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Pre-Built Module:

IT Help Desk

Automate the IT process using Microsoft SharePoint and email

The IT Help Desk module helps you resolve tickets quickly and keep your users satisfied with your IT Support Services team. Save money and improve performance by automating service request creation, tracking and fulfilment.

  • Employees & customers submit requests through SharePoint, Office 365, email and the web
  • Users can link and attach existing forms and documents to each ticket
  • Request tickets are routed to the correct department for assignment and fulfilment
  • Tickets can be split into multiple tickets and assigned to one or multiple staff members
  • Built-in notifications and workflows automate and simplify communication. It can even be customized to support your existing workflows
  • Tickets keep moving to resolution through a process of alerting, escalation and service level agreements
  • Everyone stays up-to-date with features such as dashboards, knowledge base, cost tracking and management reporting
  • IT Help Desk is built on Microsoft SharePoint, so the interface is familiar to users
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